Expectations & Policies

As we return to the office, please carefully read below to note some changes we have instituted to maintain social and physical distancing; protecting ourselves and all our Patients at Noe Integrative Health from the spread of COVID19:

• Everyone will be wearing a mask, including YOU. Handmade or surgical mask are A-OK. Any mask with a vent  is NOT acceptable (they allow for expiration of small droplets from the wearer) unless they are covered. If you have recently traveled, PLEASE WEAR AN N95 (or equivalent)

• Our  waiting room is now OPEN. Once your appointment is booked, please check your confirmation email for a door code. Use this code to enter the office. 

• When entering the office (with your mask on), please take a moment to wash your hands for 20 seconds with soap and water. We will also have hand sanitizer throughout the office.

• Please keep 6ft feet distance from other patients who may be waiting.

• If you show up without a mask, one will be provided, the price ($3) will be added to your treatment.

• If you are UNVACCINATED and you have recently traveled, please book your appointment for 2 weeks after your return date OR get a COVID-19 test upon your return.

• If you have recently been exposed to someone diagnosed with COVID-19, please quarantine and get tested ASAP. Please notify us to reschedule your appointment (rescheduling fees will be waived).

• We ask that you arrive no earlier than 5 minutes before your appointment.

• Please bring your own water bottle. We will not be able to provide tea or water. Consider hydrating well before you arrive. 

• Do not bring anyone along. No one will be allowed to wait in the waiting room.

• Personally, I choose to wash my hands and sanitize frequently, adhering to Clean Needle Technique Rules (established by CA Acupuncture Board and NCCAOM) and COVID19 standards. However, if you prefer that I wear gloves while providing treatment, I will have them available for use.

• Acupuncture and Traditional Chinese Medicine are holistic methods of healing. Your first treatment is typically 15min longer than follow-up treatments to accommodate a full consultation, testing and diagnosis.

• Acupuncture appointments always include about 15 minutes of intake (existing clients) to assess any changes. 

• Wear loose comfortable clothing (think Pajamas) for acupuncture, tui na, shiatsu, CranioSacral Therapy or sports massage. If you are unable or forget, sheets will be provided for your comfort. 

• You are always in control of your appointment. If you are ever uncomfortable or experience any pain, please let your practitioner know immediately.

• Please eat a small meal before your appointment.

• Do NOT drink coffee, alcohol or take any recreational drugs BEFORE or for 24hrs AFTER your appointment. If your appointment is in the morning, please avoid excess drinking the night before. Do NOT take a hot bath after your appointment (unless recommended)

• BODYWORK/MASSAGE  appointments are no longer able to be booked online. Established patients MUST contact me directly via email or text with preferred dates/times for scheduling.

• Lotions/Oils are used for Swedish/Deep Tissue style bodywork. If you have any allergies, please let us know prior to your appointment. 

• If you wish to purchase any prescribed herbal formulas or patches, Essential Oils or CBD creams, they will be added to your treatment at additional cost. Herbs may be given to you at the clinic or sent to your home with instructions. 

• We do not fill any prescriptions of herbs from other clinics/practitioner

• We have a 24hr cancellation policy.

• 50% for first late-cancelled appointment

• Subsequent late cancelled or missed appointments are charged the full fee.

• If you have a treatment plan package and miss your appointments/late cancel, it will be deducted from your package.

• If paying by credit card, it must be stored on file for further use or to ensure cancellation policy for future appointments.

• A confirmation email will be sent to you after booking your appointment. In this email is a link to complete onboarding and medical forms. These forms MUST BE COMPLETED/SIGNED before ANY treatment INCLUDING bodywork. 

• For New &  Existing patients, you MUST sign COVID19 Consent Form and COVID19 Pre-Screen Questionnaire PRIOR to your appointment

• If you are running late, please let us know ASAP. We will TRY to accommodate you as best we can. You are responsible for the cost of the full appointment.

• Please do not wear any strong perfumes or colognes.

• No sexual advances are ever tolerated. Appointments will be ended immediately.

• If practitioner needs to cancel a same day appointment due to emergency or illness, you will receive $50 off your rescheduled appointment.

• Referrals are our best marketing. If you are happy with your treatment, please spread the word about INNERGATE. For every THREE clients you refer or if a referral purchases a package, you get $50 off your next treatment!

• Payment is due at time of appointment. All forms of payment are accepted (Cash, Venmo, Cash App, Credit Card, FSA/HSA Card & Check)

• There is a $5 per 60min discount on CASH/CHECK/Venmo/Cash App Payments

• On street parking is most common, please allow extra time when driving to the clinic. There is metered parking & lots on 24th street (nearby)

• We do not offer in home treatments at this time