Expectations & Policies

What to Expect

  • Acupuncture and Traditional Chinese Medicine are holistic methods of healing. Your first treatment is typically 15-30min longer than follow-up treatments to accommodate a full consultation, testing and diagnosis.


  • Acupuncture appointments always include about 15 minutes of intake (existing clients) to assess any changes.


  • For Acupuncture and Combination treatments, the room MAY be shared with another patient (separated by a divider). 


  • Wear loose comfortable clothing (think Pajamas) for acupuncture, tui na, shiatsu, CranioSacral Therapy or sports massage. If you are unable or forget, sheets will be provided for your comfort.


  • You are always in control of your appointment. If you are ever uncomfortable or experience any pain, please let your practitioner know immediately.


  • Please eat a small meal before your appointment.


  • Do NOT drink coffee, alcohol or take any recreational drugs before your appointment. If your appointment is in the morning, please avoid excess drinking the night before.


  • Lotions/Oils are used for Swedish/Deep Tissue style bodywork. If you have any allergies, please let us know prior to your appointment. 


  • If you wish to purchase any prescribed herbal formulas or patches, Essential Oils or CBD creams, they will be added to your treatment at additional cost. Herbs may be given to you at the clinic or sent to your home with instructions. 


  • We do not fill any prescriptions of herbs from other clinics/practitioners

Policies

  • We have a 24hr cancellation policy.


  • $50 for first late-cancelled appointment


  • Subsequent late cancelled or missed appointments are charged the full fee.


  • If you have a treatment plan package and miss your appointments/late cancel, it will be deducted from your package.


  • If paying by credit card, it will be stored on file for further use or to ensure cancellation policy for future appointments.


  • A confirmation email will be sent to you after booking your appointment. In this email is a link to complete onboarding and medical forms. These forms MUST BE COMPLETED/SIGNED before ANY treatment INCLUDING bodywork.


  • If you are running late, please let us know ASAP. We will TRY to accommodate you as best we can. You are responsible for the cost of the full appointment.


  • Please do not wear any strong perfumes or colognes.


  • No sexual advances are ever tolerated. Appointments will be ended immediately.


  • If practitioner needs to cancel a same day appointment due to emergency or illness, you will receive $50 off your rescheduled appointment.


  • Referrals are our best marketing. If you are happy with your treatment, please spread the word about INNERGATE. For every THREE clients you refer or if a referral purchases a package, you get 30min complimentary!


  • Payment is due at time of appointment. All forms of payment are accepted (Cash, Venmo, Cash App, Credit Card, FSA/HSA Card & Check)


  • A 4% service fee is added to credit card payments including HSA/FSA cards.


  • On street parking is most common, please allow extra time when driving to the clinic. There are two paid/metered parking lots nearby.


  • If you wish to book IN HOME or OFFICE treatments, you (the client) MUST provide massage table. We will bring sheets (if needed) and all supplies for your appointment.